English for Hospitality

English for Hospitality is a 30-hour online course which will help you to understand and communicate with guests in different parts of the hotel, such as the front desk and the restaurant, as well as on the telephone.

Find out more - have a look at our demo

There are 4 modules in this course and 4 units in each module; each module is more difficult than the last. Topics covered in this course include:


Module One


• Answering the telephone

• Taking reservations

• Answering questions

• Dealing with requests

• Taking a message


Module Two


• Receiving guests

• Asking for information

• Polite requests

• Presenting information

• Replying to guests


Module Three


• Giving directions inside the hotel

• Giving directions outside the hotel

• Taking orders

• Delivering room service

• Recommending and comparing


Module Four


• Dealing with complaints

• Receiving payment

• Payment queries 
Farewell guests

Module Five

• Food and Beverage Bar Service:
• All you need to know about beers, how to describe them, how to match and recommend beers with food and take bar orders and handle payments